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Privacy Policy for Malaysia accounts

French Roulette, Golden Ticket, Football Studio and Royal Fishing share one account wallet, so our Privacy Policy explains the data that keeps your profile, device session and wallet…

Account data useCookie controlsWallet record careRequest paths
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mari2cuci Privacy Policy for Malaysia accounts
CONTACT PATHS

Contact us about your data

Privacy questions should reach the right team without making you repeat your account story. Use the channel that matches your request, and include only the details needed to identify your account.

Privacy email Send [email protected] your account name, registered mobile number, and the privacy request you want us to handle. We use those details only to locate the account and reply with the next step.
Live chat privacy queue Open live chat if your privacy issue is linked to a current login, cookie setting, or wallet status. Our team can mark the case for privacy handling and move sensitive replies to email.
Wallet record help For Touch 'n Go, GrabPay, Boost dan FPX entries, share the reference code and time shown in your wallet screen. Please do not send payment passwords, card images, or unrelated personal files.
ACCOUNT SAFETY

How we handle account privacy

Our privacy work follows the same account flow you use in the lobby: sign-in, wallet check, game launch, session record, support contact and account update.

Data we collect

We collect account details, contact data, device signals, login times, wallet references and support messages. These records help us run your account, check access, resolve disputes and keep your profile linked to the right person.

Cookie handling

Cookies remember your session, language choice, device state and security checks. You can clear them in your browser, but some parts of the account area may ask you to verify again after cookies are removed.

Login protection

We use password checks, session monitoring and device signals to spot unusual access attempts. If we see a risky pattern, we may pause sensitive account actions until your identity is confirmed through a safer channel.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX records are kept with transaction references, amounts, status codes and time stamps. We use them to match wallet activity, settle support cases and meet record duties.

Retention periods

We keep account and wallet records for as long as needed for service, security, dispute handling and legal duties. When a record is no longer needed, we delete it or remove details that identify you.

Change requests

You can ask us to correct account details, update contact data, check stored records or close a privacy case. We may verify your identity before making changes that affect account access or wallet history.

Privacy Policy questions before you join

These answers explain how our Privacy Policy works in everyday account use, not in legal jargon. They cover the data we collect, why wallet records matter, how cookies affect your session, and how you can contact us for access or correction requests. If your case involves local legal duties, we will explain what we can change, what we must retain, and why.

We collect the details needed to create and protect your account, such as name, contact data, login credentials, device signals and security records. We also keep wallet references when you use Touch 'n Go, GrabPay, Boost dan FPX.

Payment records help us match your wallet balance, trace a failed transaction, answer disputes and meet record duties. We keep reference numbers, status messages, amounts and timestamps, not your private banking password.

Cookies keep your session active, remember basic preferences and support security checks. If you clear cookies, the site may ask you to log in again or repeat a verification step before account actions continue.

Yes. Email [email protected] with your account name and registered contact number. We will verify that the request comes from you before sharing available records or explaining why some records cannot be released.

You can ask us to correct details such as contact number, email address or account spelling. For changes that affect wallet access, we may request extra checks to protect the account from unauthorised edits.

We share data only when needed for account operation, payment processing, security checks, support handling or legal duties. Service partners receive only the data needed for their role and must handle it with care.

Some records may remain for security, dispute handling or legal retention periods after closure. When those reasons end, we delete the record or anonymise it so it no longer points back to you.

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